Long story short. Marilyn sent some blades to be sharpened. The business was a few states away. Several hundred dollars worth of blades.
She paid for the extra insurance for the package.
The business had moved to a new location.
Now the blades are missing and a call to UPS gets a reply that we're stuck.
UPS tells her she needs to find out who is at that location (where they dropped the blades) and contact them. There are no signs of life there.
To me there are two steps to a successful delivery. Correct address. Correct business.(or person)
I wouldn't drop a package in the snow in front of a vacant building.
I generally don't fight. I quit doing business with those I think I need to watch. UPS needs to be watched. Our local UPS delivery guy (the best in the country) says to fight it because they owe us the money.
Nope, I'll find another company to deliver my packages.
I can't choose who delivers the packages that I get, but I can choose not to use UPS.
I do wonder what the insurance would cover if it doesn't cover the package not getting to the business named on the label and disappearance. Maybe it would cover hail damage.