Tuesday, February 05, 2008
I want to be fair here. The local people we deal with for UPS couldn't be better people or do a better job. The lost equipment was reportedly dropped at the door of a business that had moved. They reported to us (thru our local people ) that UPS had done their job by dropping it at the door. If you'll recall we had purchased an additional $200 dollars worth of insurance on it that supposedly didn't mean anything. After coaxing on the part of most of you readers and having even had my son call from Lincoln saying give me the claim number "I know someone."
We approached them again thru the local folks and this time they wanted some more info and told us they would send someone out to retrieve the package. A call yesterday wanted us to bring pictures of what was missing. I assume so they could decide if they were actually going to have to pay all of the $200.
Today the package showed back up in Tekamah. In good condition and we couldn't help but notice the stamps that said "Business moved" "undeliverable-return to sender". They were covered by other stickers that UPS had put on. We think the package was sitting in a warehouse somewhere un-noticed until someone was made to go look for it. The pictures are of the contents. Marilyn couldn't remember for sure what all was in it. The shears are all $70+ with a couple as high as $150. The clipper blades at left are all in the $30 to $40 range. Clearly not enough insurance. The big question is how the heck many blades does she have if she can have this many shears and blades intransit and still groom 8 or 10 dogs per day.
It's going to take some refiguring and a little fortitude to put this all in the mail again. They still need sharpened. "Uh yes, I'd like to purchase a $1000 worth of insurance."
Yes you are correct. Three or four smaller packages would be wiser. But none the less, the price you pay for grooming may be going up.
See you guys on Friday.